At Fashion NetClub our goal is to offer you the best shipping option; "Get one or more, Free Shipping" no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we always provide the very highest levels of responsiveness to you. However, we apologize for delays experienced during these difficult times related to COVID-19. Cargo transportation is uncertain. (Go back to "Your Order" page for more info on how to following tracking of items).
The time frame for order delivery is divided into two parts:
Processing time: Order verification and process order. All orders are sent to our distribution center or manufacturer for dispatch within 24 hours or next business day after the order is placed. The distribution center or manufacturer process the orders, which take an additional 3–4 days because due to demand. Then, we will get a tracking number for you, which it will be send via the email address you provided to us.
Shipping time: This refers to the time it takes for items to be shipped from our distribution center or manufacturer to the destination. Every day, we deliver to hundreds of customers across the world from any of our distribution center or manufacturers located in USA, or overseas. International delivery usually takes about 30–45 business days so far. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the distribution center or manufacturer, items usually take between 7 and 14 days to arrive at their destination but can take longer today, due to Coronavirus (Covid-19) pandemic.
Our policy lasts 60 days. Also, we replace items if they are defective or damaged. 100% guaranty. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate such as underwear, lingerie, swimsuits, leggings and socks due to hygiene reasons, or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
-Downloadable software products
-Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
-Book with obvious signs of use
-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. (e.g. $100 down from $175)
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Fashion Netclub; 2234 N. Bellflower Blvd #15604 Long Beach, CA United States 90815
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Fashion NetClub; 2234 N. Bellflower Blvd #15604 Long Beach, CA United States 90815
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.